Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under UK GDPR, You can be referred to as the Data Subject or User.
• Company (referred to as either "the Company", "We", "Us" or "Our") refers to Danielle Fearon Coaching, data controller responsible for your personal information.
• Service refers to the Website and all coaching, training, and related services provided by us.
• Website refers to Danielle Fearon Coaching, accessible from daniellefearoncoaching.com
• Personal Data means any information that relates to an identified or identifiable individual. For UK GDPR, this includes name, email, contact details, usage data, and identifiers such as cookies and IP addresses.
• Special Category Data means sensitive personal data revealing or concerning health, emotional wellbeing, mental health, religious or philosophical beliefs, or similar matters — relevant to our coaching work.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, pages viewed, traffic patterns).
• Cookies are small files placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history on that website among other uses.
• Service Provider means any natural or legal person who processes data on our behalf. It refers to third-party companies or individuals employed by us to facilitate the Service, provide the Service on our behalf, perform services related to the Service, or assist us in analysing how the Service is used.
• United Kingdom (UK) refers to Great Britain and Northern Ireland.
• UK GDPR means the United Kingdom General Data Protection Regulation.

Data Controller

Danielle Fearon Coaching is the data controller for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at: admin@daniellefearoncoaching.com

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:

• First name and last name
• Email address
• Telephone number
• Postal address
• Profile details, preferences, and feedback
• Notes and records created during coaching sessions
• Payment details (processed securely by third parties such as Stripe)

When paying by bank transfer

If you choose to pay by bank transfer, we will only ask you for the details needed to send and receive the payment securely. This may include:

• Your bank name, sort code and account number (only what is necessary to process the payment)
• Reference details so we can match your payment to your booking or order

We only use this information to process your payment and confirm your purchase. We do NOT ask for, or store, copies of your passport, ID card, bank statements or other sensitive documents unless we are legally required to do so.

Special Category Data (Sensitive Personal Information)

Because our coaching work covers emotional wellbeing, mindset, personal beliefs, and personal development, we may collect and process sensitive personal data as defined under Article 9 UK GDPR.

We only process this sensitive information where:

1. You have given explicit consent — this means you have clearly, freely and knowingly agreed that we may hold and use this information. Consent is not automatic — you must actively agree, and you may withdraw this agreement at any time (this will not affect work already done).
2. Processing is necessary for the provision of coaching services you have requested; or
3. Another lawful condition under UK GDPR applies.

All sensitive information is treated with the highest level of confidentiality and security.

Usage Data

Usage Data is collected automatically when using the Service and our Website. This may include:

• Your device's Internet Protocol address (e.g. IP address)
• Browser type and version
• Pages you visit, time and date of visit, time spent on pages
• Unique device identifiers
• Other diagnostic and analytical data

We also use website analytics tools to understand visitor behaviour, improve our content, and ensure our site works effectively — this data is mostly aggregated and anonymised where possible.

Use of Your Personal Data

We use Personal Data for the following purposes:

• To provide and maintain our Service: including managing your coaching programme, sessions, and support.
• To manage your requests: to respond to enquiries, bookings, or communications.
• For performance of a contract: to fulfil our agreement with you.
• To contact you: via email, phone, or other electronic means regarding services, updates, or important notices.
• To send marketing and promotional information: only where you have consented to receive it — you may opt-out at any time.
• For business analysis and improvement: to understand how our website and services are used, so we can improve them.
• To comply with legal obligations: where required by law, regulation, or legal process.
• For protection and safety: to protect our rights, property, or safety, or that of our clients or others.

Legal Basis for Processing (UK GDPR)

We process your personal data only when we have a valid legal basis:

• Consent: You have clearly agreed to processing (e.g. for marketing, or for sensitive coaching information). You can withdraw consent anytime.
• Performance of a contract: Processing is necessary to deliver the coaching or service you have purchased or requested.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms. This includes:
  • Improving our website and services
  • Understanding how our site is used
  • Keeping records for administration and safety
• Compliance with legal obligations: Where we must process data to meet laws or regulations.

Cookie Policy

Last updated: 16 May 2026

What is a cookie?

A "cookie" is a piece of information that is stored on your computer's hard drive, and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.

Cookies are classified in two ways:

1. By how long they stay on your device:

• Session cookies: These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer.
• Persistent cookies: A persistent cookie is stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

2. By what they are used for:

• Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
• Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
• Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
• Marketing / Targeting cookies: We do NOT use advertising cookies, retargeting cookies, or share data with third-party advertisers.

Managing your cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may negatively impact your user experience and parts of this website may no longer be fully accessible.

You can find out more about how to control, disable or delete cookies at: www.allaboutcookies.org

Changes to this Cookie Policy

We may update this policy from time to time to reflect changes in technology or legal requirements. Please check back periodically to stay informed.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

International Transfers of Your Data

We work with trusted companies to help run our business. These include: Google Workspace, Zoom, Calendly, Stripe, Mailchimp, Kajabi, ConvertKit, Dropbox, Canva.

From time to time, we may also use other similar trusted providers to deliver our services.

Some of these companies store or process your information outside the United Kingdom — for example, in the USA or other countries.

We only work with providers we believe keep your data safe and meet UK privacy laws. When your information is sent outside the UK, we take suitable steps to make sure your privacy remains protected.

Age Restriction

Our services, website, and programmes are intended for individuals aged 16 years and over.

We do not knowingly collect or process personal data from individuals under the age of 16 unless explicit consent and verification has been provided by a parent or legal guardian.

If you are aged between 16 and 18 years old, you may use our services and provide personal data only if you confirm that your parent or guardian is aware of and agrees to your use of our services and this Privacy Policy.

If we learn we have collected or processed personal information from anyone under 16 years old without the required parental consent, we will take immediate steps to delete that information and cease any services.

Sharing and Disclosure of Your Data

We do not sell, rent, or trade your personal data to any third parties.

We may share data only in the following situations:

• With Service Providers: Trusted partners who assist us in operating our website, conducting our business, or providing services (e.g. payment processors, IT support, email platforms). All are bound by strict confidentiality and legal data protection obligations.
• For Legal Requirements: Where required by law, court order, or government authority; to protect our rights, property, or safety; or to prevent fraud or illegal activity.
• Business Transfers: In connection with a merger, acquisition, or sale of assets — we will notify you before your data is transferred and becomes subject to a different privacy policy.

Payment Processing

Payments for services are handled securely by Stripe.

We can see your name, contact details and address provided during checkout so we can process your order and deliver your service.

However, we do NOT see, store, or have access to your full card number, expiry date or security code — these are handled entirely and securely by Stripe, who process it securely under their own privacy policy and PCI-DSS security standards.

You can view Stripe's privacy policy here: https://stripe.com/gb/privacy

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including:

• Financial/booking records: 7 years (required by tax law)
• Session notes, emails, homework and service records: kept securely for up to 3 years after our work together ends. This helps us keep accurate records, support you if you return in future, and comply with legal requirements. After this time, data is securely deleted or anonymised.
• Marketing data: kept until you unsubscribe or request removal
• Analytics data: anonymised after 12 months

Coaching Services Disclaimer

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: You can ask for a copy of the information we hold about you.
• Right to correction: You can ask us to correct any inaccurate or incomplete information.
• Right to erasure ("right to be forgotten"): You can ask us to delete or remove your data where there is no good reason for us to keep it.
• Right to restrict processing: You can ask us to suspend processing of your data, for example if you want us to establish its accuracy.
• Right to data portability: You can request we transfer your data to you or another provider in a commonly used, machine-readable format.
• Right to object: You can object to processing where we rely on legitimate interests or use data for direct marketing.
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time — this does not affect processing done before withdrawal.

We aim to respond to all legitimate requests within one month.

How to Exercise Your Rights

To exercise any of these rights, or if you have questions or concerns about how we use your data, please contact us: admin@daniellefearoncoaching.com

We may need to verify your identity before responding to ensure data security.

Right to Complain

If you are unhappy with how we have handled your data or a request, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: https://ico.org.uk/

Confidentiality

All information shared during coaching sessions, emails, or communications is treated as strictly confidential, unless:

• We are required by law to disclose it; or
• We reasonably believe there is a risk of serious harm to yourself or others.

Security of Your Personal Data

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, or alteration. While we strive to use commercially acceptable means, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will post the updated version on this page. We will update the "Last updated" date at the top. Where changes are significant, we may notify you directly via email or website notice.

We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us: admin@daniellefearoncoaching.com